Return and Refund Policy

Returns & Refunds

Because our herbal extracts and teas are consumable goods, we cannot accept returns or exchanges once items have been shipped.
This policy ensures product safety and freshness for all customers.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at sprigherbals@gmail.com
Include your order number and a clear photo of the issue, and we’ll make it right with a replacement or refund.

Order Issues

Please inspect your order as soon as it arrives.
If there’s a problem — broken bottles, wrong item, or missing product — reach out right away. We’re a small business and want to make sure every order meets our standards.

Refund Process

If a refund is approved, it will be issued to your original payment method within 10 business days.
(Please allow additional time for your bank or card issuer to process it.)